 SUPPORT |
|
|
| Customer Service |
 |
The assistance service includes two main activities:
The ”Reactive” one starts with a customer's request and provides an immediate remote or on site assistance, while the “Proactive” ones is a series of activities and information aiming to organize preventive maintenance, reducing at its minimum the time the machine will be stopped.
The WaterService ™ Customer Care team is composed by highly experienced technical staff, that have at its disposal a fleet of company vehicles to manage the following services:
|
  |
|
|
- Phone assistance
- Technical assistance on site with company fleet
- Immediate assistance via email : service@waterjet.it
- Immediate assistance via Skype : service9719-waterjet
- Remote assistance
- Scheduled maintenance interventions
- 3 scheduled maintenance checks ALL INCLUSIVE
- Warranty extensions [ Post Garanzia ]
- Post Garanzia for electronical components, including labour
- Post Garanzia Globale including 3 scheduled maintenance checks
|
 |
|
- Training on maintenance
- Additional in depth training with interactive documentation and a VideoCD about maintenance
- Software training and updates
- WaterCad-Cam Ô upgrade
- Additional licenses
- Custom Post Processor combined with other CNC machines
- Additional Software packages like “Mosaic” , to perform mosaic processing and automatic painting
- Technical and Sales support on projects
- Engineers day rental
- Usage of our skilled engineers for client's water jet system operation and designs programming
- Day rental service of the demo area in our company
- Hourly rental of our SUPREMA Waterjet system, operated by our engineers, for customer's tasks e
- Hourly rental of our EVOLUTION X5 axis Waterjet system, operated by customer's engineers, for customer's tasks
- Service for information about updates and technical improvements
|
|
|
-
Original spare parts and consumables
-
Garnet Abrajet ™ abrasive
- 24 hours shipping for spare parts
- Water-On-Line ™ order service: 24 hours/day service for urgent support
|
|
|
Maintenance service or updates with last generation technologies:
- CNC to PC serial connection
- CNC to PC network connection
- New SELF POSITIONING system
- Machine modification for 2 to 3 axis, controlled by a SENSOR
- Adding 2° pneumatic cutting head
- Adding 2° motorized cutting head
- Sludge scraper reconditioning
- Abrasive system implementation with pressure tank (300 kg.)
- Mini hooper: automatic measuring for abrasive
- Bavel-Jet ™ : retrofitting with the inclinated 4th axis manual goniometer ± 45°
- Linear Guides recondition and ball bearing replacements
- Soft-Water : Implementation of a water softening system by a magneting softener, which requires no maintenance and it has no consumption
- I.T.C. (Intelligent Tapering Control ™) : retrofitting with a new 4 axis tapering control system *only in machinery from 2006
- Implementation of a CNC Lathe, that can be extracted, to work on tubes with an high pressure water jet
- Vacuum-Jet ™: installation of the new vacuum assist system for the abrasive flow control with double infrared control sensors
- Upgrade or replacement of the high pressure pump with the new model Hyper-Jet 60 Hp, with a 2 years warranty
- Mosaic Work : software for automatic creation of mosaics, and colouring of marbles, granites and stones
|
|
|
Project, development and construction of impant and special machineries, upon client's request
- Hydro cyclon : water filtration system before drainage or as a closed loop for colling
- Crain-Jet ™: bracket crain for loading and unloading with vacuum system
- Digitizer : digitizing table system to identify shapes and parts by point to point up to a dimension of 3.000 mm x 1.500 mm (10' x 5')
- Scanner : system compatible with our import file software
- Lock-Jet ™ : customized holding devices
- Coning and Threading device : complete tool kit of the H.P: tube coning and
- Supportino frame with galvanized grid or S shape slate
- Anti-splashing cutting head cover
- Driller:: CNC pre-piercing pneumatic system for composite an multilayer materials
- Frontal Protection pneumatic or manual tilting panel
- N. 4 Fixed light barriers
- HoneyComb : aluminium or stainless steel supporting table
- A ir/oil cooling system for the pump through a radiator
- Drier : air compress drying system
- Stabilizer : stabilizing CNC system for the tension and ampere
- Air conditioning system, for the CNC for higher electronic protection
For further details and informations about the WaterService program, please contact:
Customer Care Dept.
+39-039-2049713
service@waterjet.it
service-waterjet9719 ( Skype)
Ricambi Dept.
+39-039-2049720
parts@waterjet.it
anna-waterjet ( Skype)
|
|
|
